Case Studies

Creating A Sales Center Of Excellence

Elavon provides end-to-end payment processing services to merchants and financial institutions in the United States, Puerto Rico, Canada, and throughout Europe. Their payment products are supported by the most reliable network in the industry and include credit and debit card processing, electronic check services, gift cards, dynamic currency conversion, multi-currency support, and cross-border acquiring.

Achieving Sales Force Effectiveness

FleetCor is the largest global fleet card processor with over 650,000 business locations and over 3.5 million fuel card holders. This privately owned company with sales revenue of ~$160 million employs 700 associates in 20 offices in the U.S., Canada, and Europe.

Developing Retail Expansion Strategy

Gap Inc. is one of the world's largest specialty retailers, with more than 3,100 stores and fiscal 2008 revenues of $14.5 billion. Gap has stores throughout the United States, as well as in Canada, the United Kingdom, France, Ireland and Japan and world headquarters based in the San Francisco. More than 150,000 employees around the world support Gap.

Identifying Category Growth

One of the world's leading manufacturers and marketers of tissue, packaging, paper, pulp, and building products with over 300 manufacturing sites globally. Georgia Pacific wanted to grow the Dixie business from $600M to $1.1B in 5 years and had significant brand equity in kitchen and bath disposable products.

Creating A Mature Market Growth Strategy

Harland Clarke is a leading provider to financial and commercial institutions as well as individual consumers and small businesses. The company, headquartered in San Antonio, Texas, has a national presence with manufacturing facilities and customer service centers across the country.

Improving The Customer Experience

Harris Bank is the third largest bank in Chicagoland area with $50+ billion in assets and 280 branches serving over 1 million customers. Operates in retail, business banking and private banking sectors. Owned by BMO Financial, a $370 billion global banking organization

Moving From A House Of Brands To A Household Brand

Havertys is a full-service home furnishings retailer with over 120 showrooms in 17 states in the Southern and Midwestern regions of the U.S. providing its customers with a wide selection of quality merchandise in middle to upper-middle price ranges.

Segmenting Customers to Deepen Relationships

HR Block Bank is mortgage servicer of over $40 billion of residential mortgage loans. Over 200,000 residential mortgage customers nationwide. Subsidiary of H&R Block, the world’s larges tax services provider with 12,000 offices in the US and 1,300 in Canada and Australia.

Creating Strategic Focus To Accelerate Results

The $21 billion healthcare giant Humana provides Medicare Advantage health plans to 13 million members in the US. Marketing health and some specialty group life insurance and disability plans to consumers and employers with sales focused on commercial, direct to consumer, and government business segments.

Giving Owners Room To Grow

Intercontinental Hotels Group (IHG) is a leading international hotel company serving over 180 million guest each year with over 620,000 rooms in more than 4,200 hotels spread across nearly 100 countries. Operates such brands as Intercontinental Hotels, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites, and Candlewood Suites.